Jobs / Sr. User Experience and Service Designer, Japan Consumer Innovation
Jobs at Amazon

Sr. User Experience and Service Designer, Japan Consumer Innovation

Amazon Tokyo
EN: none
JP: none
Employment Type
Full time

Job Description

Amazon Japan Consumer Innovation aims to strengthen engagement between Amazon Japan and our selling partners by transforming the user experience of the processes and systems that connect us. We’re looking for a driven, customer-centric, and innovative UX and Service Designer who is passionate about improving our vendor experience and has a proven track record of simplifying complex e-commerce selling partner workflows through digital service design methodologies. You will lead the design of digital supply chain services for our vendor partners. This highly visible role will reimagine the vendor experience for inbound services, drive process streamlining and service innovation, ultimately delighting our vendor partners with a first-of-its-kind B2B experience. You will work with business and tech teams to build new vendor self-service capabilities to accelerate adoption and improve the vendor experience in delivering products to Amazon.

The right candidate is obsessed with making things just work for the user. You are able to think big while being detail-oriented and can dive deep to understand complex processes, existing system interactions and system dependencies so as to deliver a streamlined user experience. You thrive in a fast-paced, start-up like environment with lots of ambiguity. You must be able to influence product vision and strategy at a senior level, establish trust with global teams and represent the customer in all interactions. You will own the experience in Vendor Central and work closely with product and engineering team members to deeply understand customer pain points, operational constraints and business drivers to design creative solutions that supersede immediate needs and delight our vendor partners. You are a tireless advocate for design excellence and work closely with local business teams, supply chain operations and technical teams to build the Amazon Supply Chain of the future.

Please attach a PORTFOLIO when you apply to this position. Either URL or presentation slides (PDF, PPT etc.) will be accepted.


1. Strategic Service Design

  • Lead strategic service design initiatives to transform inbound supply chain services in Japan. Including discovery, visioning, concept design, prototyping and subsequent delivery iterations.
  • Co-own service vision for suite of services and influence strategic roadmap.
  • Define and own end-to-end user experience across physical and digital workflows from the big picture to UI specifics.
  • Actively collaborate and communicate with cross-functional teams, management, and research to streamline or change complex processes to support digital user workflows.
  • Champion user-centered design culture. Drive creative process and collaboration with cross-functional partners to propose new ideas and strategies.
  • Articulate design decisions and key tradeoffs in leadership reviews.

2. Product Design

  • Develop user-centered designs through understanding business goals, user journeys and customer feedback. Conduct User research and usability workshops, distil insights and feed that back into development process.
  • Influence product and tech scope to land minimum lovable products (MLPs) that advance a larger UX vision.
  • Design UI mockups and acceptance criteria to align development teams on product delivery outcomes. Rapidly iterate on user flows, prototypes, mockups and detailed UI/visual specs
  • Drive the evolution of creative and holistic thinking across diverse product releases and platforms. Collaborate both within and across the broader organization to unify duplicative experiences and resolve user conflict.
  • Create and drive adoption of design guidelines, mechanisms, reusable components, best practices, process and tools.
  • Analyze post-launch metrics to optimize designs and UX


Basic Qualifications

  • Experience in delivering design solutions for projects of large scope and complexity
  • Have an available portfolio
  • Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
  • Experience defining and maintaining design patterns and UX standards
  • Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
  • Experience designing in an agile development environment

Preferred Qualifications

  • 5+ years of UX designer or interaction designer experience
  • Experience with UX design of complex workflows
  • Knowledge of best practices for information architecture and design
  • Experience working with stakeholders to plan and execute programs that are strategic in nature
  • Experience with B2B service design and UX.

The salary information can be provided individually prior to the 1st interview

About the Company 

What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.

The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.