Job Description
As a UX Designer, you’ll be helping our customers in the APAC region. You’ll be joining a team of UX ambassadors and the wider design community within Backbase. There are numerous moments to connect, share, learn and collaborate with designers across the organisation where our relationships go beyond the work environment.
Responsibilities
Within a multicultural company, you will be joining a dynamic team of UX designers, UX researchers, product designers and the wider design community within Backbase. Within Customer Success, you will work with various roles (Project Managers, Business Analysts, Solution Architects, Developers) to successfully implement Backbase solutions.
As this role also relies quite heavily on your consulting skills, you will advise customers on all aspects of User Experience from branding and visual design to experience design and information architecture. Beyond your design knowledge, your broader understanding of the dynamics of building and releasing software on a large scale will help you as you navigate conversations with your team and customers.
In your daily project work, you will be the source of design knowledge for all Backbase Apps and the Backbase Design System. Through a deep understanding of our UX patterns and UI components, you will be able to guide customers and drive decisions towards product adoption in every sense (apps, journeys, UX patterns, etc.).
You also get the chance to help drive more complex projects by using design tools and methodologies (segments, personas and other research collateral) and by partnering up with peers in research and development. Above all, you will be one of Customer Success’ design ambassadors; working to educate different audiences through confidence and storytelling.
Qualifications
- 3+ years experience in Product/Service/UX/UI design in a product company, consulting firm, or agency
- Fluency across a broad range of skills including design and research
- Proficiency working with design systems with tools such as Figma
- Strong portfolio demonstrating excellence in thought and execution
- Clear and confident communication and presentation skills in English and preferably one other APAC language
- Strong team player who can collaborate effectively with different stakeholders
- Willingness to travel and work with customers on location
Nice-to-have
- Experience in facilitating design workshops
- Prior experience in Fintech and a passion for banking solutions
- Prior experience in designing products for APAC users
- Basic understanding of HTML/CSS
- Good knowledge of Material design guidelines & Apple HIG
About Backbase
It all started in 2003 in Amsterdam, with just two people, our founder Jouk Pleiter and a partner, who had a shared vision to ‘make the internet more beautiful’. Fast-forward 16 years later, and we are the backbone of over 100 banks all around the world and part of the day-to-day banking experience of over 50 million people.
Our core product, the Backbase Digital-First Banking Platform, gives financials the speed and flexibility to create and manage seamless customer experiences across any device. We’re proud to have been recognized by big business analysts like Gartner, Forrester, and Ovum for our deep focus on customer experience and unmatched speed of implementation.
Change is at the core of everything we do, which means you will never get bored or too comfortable around here. People work at Backbase because of the challenges we face every day and the people we face these challenges with.
Here, you make it happen!