Jobs / UX Designer – Product Implementation

UX Designer – Product Implementation

@Backbase - Tokyo

Job Description:

As a UX Designer, you’ll be helping our customers in the APAC region. You’ll be joining a team of UX ambassadors and the wider design community within Backbase. There are numerous moments to connect, share, learn and collaborate with designers across the organization where our relationships go beyond the work environment.


Within a multicultural company, you will be joining a dynamic team of UX designers, UX researchers, product designers, and the wider design community within Backbase. Within Customer Success, you will work with various roles (Project Managers, Business Analysts, Solution Architects, Developers) to successfully implement Backbase solutions.

As this role also relies quite heavily on your consulting skills, you will advise customers on all aspects of User Experience from branding and visual design to experience design and information architecture. Beyond your design knowledge, your broader understanding of the dynamics of building and releasing software on a large scale will help you as you navigate conversations with your team and customers.

In your daily project work, you will be the source of design knowledge for all Backbase Apps and the Backbase Design System. Through a deep understanding of our UX patterns and UI components, you will be able to guide customers and drive decisions towards product adoption in every sense (apps, journeys, UX patterns, etc.).

You also get the chance to help drive more complex projects by using design tools and methodologies (segments, personas, and other research collateral) and by partnering up with peers in research and development. Above all, you will be one of Customer Success’ design ambassadors; working to educate different audiences through confidence and storytelling.


  • 3+ years experience in Product/Service/UX/UI design in a product company, consulting firm, or agency

  • Fluency across a broad range of skills including design and research

  • Proficiency in working with design systems with tools such as Figma

  • Strong portfolio demonstrating excellence in thought and execution

  • Clear and confident communication and presentation skills in English and preferably one other APAC language

  • Strong team player who can collaborate effectively with different stakeholders

  • Willingness to travel and work with customers on location.


  • Experience in facilitating design workshops

  • Prior experience in Fintech and a passion for banking solutions

  • Prior experience in designing products for APAC users

  • Basic understanding of HTML/CSS

  • Good knowledge of Material design guidelines & Apple HIG

About Backbase:

We’re the creators of the Backbase Engagement Banking Platform (EBP). Its purpose is to help financial institutions turn the threat of digital into an opportunity, and get ahead in today's competitive digital landscape.

We give financial institutions the speed and flexibility to create and manage seamless customer experiences across any device and deliver measurable business results. We believe that superior digital experiences are essential to staying relevant, and our software enables financials to rapidly grow and streamline their digital business.

Industry analysts Forrester, Gartner, Omdia, and Celent continuously recognize Backbase’s front-runner position. Over 120 financials around the world have embraced the Backbase Engagement Banking Platform embarking on a transformation journey that delights both customers and employees.

Backbase is a privately funded fintech company that was founded in 2003 in Amsterdam (global HQ) with regional offices in Atlanta (Americas HQ), Boise, Mexico City, Toronto, London, Cardiff, Dubai, Kraków, Singapore, Sydney, and Tokyo.
Language Requirements:
English: conversational     Japanese: none