Customer Communicator/Itinerary Creator

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Job Description

We are currently looking for a bilingual English-Japanese speaker to service our overseas customers. Our customers are mostly based in English-speaking countries and come to Japan on vacation. As a customer communicator, you must listen to their needs and create great itineraries that will take them across Japan.

Your goals will be to sell tour products as well as book hotels, restaurants and activities. You will be required to communicate with customers by email and phone.

We are also looking for freelance tour guides. If you are interested guiding as well, please apply.

Experience (junior, mid-level, etc.): Entry

Candidates can apply from: Japan only

Visa sponsorship: Yes

Responsibilities

• Communication with customers
• Creating itineraries
• Booking land services such as accommodation, transportation, entrance tickets etc.
• Supporting tours
• Business trip (in Japan for site inspections)

Qualifications

Requirements

• English: native
• Japanese: working proficiency (comfortable reading and speaking)
• Excellent customer-facing communication skills in English
• Ability to make reservations by email or phone in Japanese
• Ability to work independently, research tourism locations, and make contributions to the overall business

Other desirable skills

• Work experience in the travel industry
• Experience with managing social media accounts (Twitter, Instagram, Facebook)
• Fluency in other languages in addition to English and Japanese

The requirements listed in the job description are the typical skills we look for. We welcome additional skills and hidden talents.

About the Company

As the world population reaches 7.6 billion, the problems brought forth by overpopulation are coming to a head. Meanwhile, economically advanced countries are experiencing declining populations and birth rates, with Japan standing at the forefront of this trend.

Japan’s ancient streetscapes and natural environment have managed to maintain their beauty to the present day by coexisting with their inhabitants. But this ancient coexistence is beginning to fray. The Japanese countryside is now dotted with abandoned houses, and without young people to pass them down to, its cultural traditions face a crisis of succession.

At the same time as Japan’s population has continued to fall, the number of foreign tourists visiting Japan has increased five-fold in the last six years. We here at Eighty Days saw this as an opportunity to harness the power of Japan’s growing number of tourists to make a contribution to Japan’s regional revitalization efforts.

In 2017 we were accredited as a Yunus Social Business Company.

Benefits

• Seishain position with shakai hoken (after a trial period)

Work hours

• Full time (9:00-18:00 including 1-hour lunch break)
• Monday to Friday in general. Saturdays, Sundays and National holidays off.
• Occasionally you may be asked to join trips on the weekend or to respond to urgent customer requests outside of normal hours.
• After the training period is over, there is room for flexibility on hours and working from home

Work atmosphere

As a startup company, we expect you to take on responsibilities outside your specifically assigned tasks. Office atmosphere is open and relatively relaxed, and dress code is casual.