Jobs / Account Manager
Jobs at JLL

Account Manager

JLL Tokyo
EN: business
JP: fluent
Employment Type
Full time


The primary responsibilities for the management of all services in Japan including local client relationship, staff / vendor management, financial performance, operational performance and compliance.

Account Management

  • Team management for our staff and onsite vendors
  • Staff planning and Succession planning.
  • Related vendor management.
  • Attend various regional meeting as team representative.
  • Communicate with regional platform members.
  • Managing operational performance with KPI score.
  • Achieve the saving target with team member.
  • Contract management.

Client Relationship

  • Monthly operation review meeting with KPI score
  • Ad-hoc operational meeting
  • Quarterly business review meeting
  • Follow Business Continuous Planning
  • Annual Financial budget planning and tracking
  • Propose improvement plan and best practices.
  • Reporting

Operation Delivery

  • Lead management of MEP/Project and Office services
  • Support strategic space management with the client.
  • Lead initiatives related to minor project and MAC.
  • Working with vendors across all portfolios (Shinagawa/ Yokohama/ Osaka
  • Transition, stabilization and standardization toward/after Go-live.
  • Obtain pre-approval for invoicing and submit it on the communication with regional finance team.

Health & Safety Management

  • Implement and manage safety procedures to ensure the provision of a safe working environment.
  • Ensure compliance with statutory regulations on fire, health and safety standards.

Risk Management

  • Assist in the implementation and management of a property risk management program.
  • Support the implementation and monitoring of disaster recovering and business continuity plans.
  • Follow established escalation procedures and incident reporting procedures.
  • Adhere to JLL business conduct by ensuring compliance with the firm’s guidelines.
  • Achieve Key Performance Indicators and Service Level Agreement targets. 


  • 10 years experience on Facility Management and 5 years experience on People management
  • Mind-set of diversity and inclusion
  • Native level in Japanese and business level in English
  • Knowledge and skill for Microsoft applications (Excel, PowerPoint, Word, Outlook)
  • Self-motivated; confident & energetic
  • Strongly goal-oriented – focuses on meeting all performance targets.
  • Team player – cooperates and works well with others to meet targets.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About the Company

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.