Assistant Manager

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Job Description:

The Assistant Store Manager role is an essential part of the store leadership team, impacting team members and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable for results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations-focused activities, including floor management and scheduling.

Responsibilities:

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.


• Support the Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.


• Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.


• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.


• Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth. 


• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.


• Collaborate with the Store Manager to plan and prepare team member schedules according to labor requirements, availability, and budget considerations.

Working with Others

• Establish supportive and productive relationships with all team members, focusing on personal and professional development.


• Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.

Guest Experience 

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.


• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.


• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.


• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.


• Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship-building with guests and the team.

Operations

• Implement the Store Manager’s vision for the store and cascade it to team members.


• Partner with the Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).


• Partner with the Store Manager to manage the store’s budget, labor hours, expenses, and P&L statement.


• Provide sales floor leadership to team members, including planning sales floor coverage and making decisions to maintain the efficiency and effectiveness of sales floor operations. 


• Open and close the store in accordance with the opening and closing checklists.


• Understand and adhere to people's safety policies and procedures to maintain a safe work environment.


• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget or labor hours.

People Management

• The team lead role is indirectly responsible for a subset of store employees during shift or as delegated by the Store Manager.

Qualifications:

• Legally eligible to work in the jurisdiction of the store to which you are assigned to.


• Willing to work a flexible schedule.


• Willing to work as part of a team and also complete work independently.


• Willing to move through a store for most of a shift to help guests and accomplish work.


• Work experience in leadership or people management.


• Education: High School or Secondary School diploma equivalent or above.


• Experience: 1 year of retail or sales-specific management experience.

About lululemon:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive, and growth-focused environment for our people.