Product Manager - Travel Development Department (TDD)

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Job Description

The Product Manager is responsible for the product design of the website and application owned by Rakuten Travel. We continue to pursue the best value for both, the customers and partners by improving the product continuously with sales, marketing customers support, and development teams. You are expected to manage end-to-end processes from identifying issues, creating ideation processes, understanding requirements, collaborating with the development/QA team, and also giving user feedback.

Responsibilities

• Identify customers' or partners issues, needs, and desires by conducting user/market/industry research and data analysis


• Define product requirements and propose best solutions with product requirement documents and functional specifications


• Track KPI of the product and report to the stakeholders


• Coordinate and facilitate various meetings within the team, across groups, and partners during the product design process


• Make vision and product road maps according to the strategy of travel business for mid-to-long term

Qualifications

• Strong domain expertise in Technical background


• Problem-solving aptitude, discover the issue, propose the best solution for it


• Experience in planning projects, requirement definitions, and document creation for product requirements and functional specs


• Experience in analyzing quantitative and qualitative data of customers or business operations


• Experience in the design user story and customer journey


• Stakeholder management skill


• Fluency in English　

Nice-to-haves

• BSc/BA in Computer Science, Engineering or related field or background in software engineering


• Experience in project management


• Proven experience in product management for E-commerce


• Knowledge of the travel and hospitality industry


• Experience in evangelizing the product

About Rakuten Travel

Rakuten Travel is the No.1 Online Travel Agency in Japan. We provide services in leisure and also business travelers with a variety of accommodation choices to meet all of their travel needs. Rakuten Travel's mission is to provide a quality experience to our travelers.