Jobs / Senior Creative Operations Manager, Shiseido Global Brand Unit
Jobs at Shiseido

Senior Creative Operations Manager, Shiseido Global Brand Unit

Shiseido Tokyo
EN: business
JP: business
Employment Type
Full time

Job Description

Working closely with the Global Executive Creative Director, responsible to lead and manage the full lifecycle of creative programs from receipt of brief into creative department through final release.

Drive partnership between Creative department and cross-functional teams.

Serve as the creative department key person, connecting dots on large 360 programs across departments to ensure full transparency and awareness on asset creation, creative team workload and project prioritization.

Monitor budget spending and create status reports.

Location: Shiodome

Division: SHISEIDO Global Brand Unit

Job level: Manager

Reports to: VP

Contract type: Full-time


Newly created Creative Department at SHISEIDO.

Join dedicated and passionate teams creating the best possible elevated omni-channel consumer experience.

Work alongside individuals who are curious and confident, disrupting the status quo of beauty and taking chances with its innovation.

This is a fast-paced environment, where there's room for fun, and the passion is real!


  • Project manage creative requests — Ensure all creative requests and briefs are received in necessary timeframe, delivered on time and with budget awareness.
  • Deep understanding of brand’s marketing calendar, understanding when briefs are due, driving timeline with marketing and thoroughly reviewing all briefs to ensure strategy is clear and necessary content is included. 
  • Create full end-to-end timelines for all creative projects, track major milestones and clearly communicate and escalate timing risks in appropriate creative meetings. 
  • Install methodologies designed to enhance team effectiveness. 
  • Demonstrate the ability to consistently elevate the infrastructure and operations of the creative department to increase deliverables output, while supporting the creative process.
  • Create and drive agenda for creative reviews. Present program updates, timing and key milestone moments. 
  • Encourage feedback at correct points in process, communicate potential risks and recommend solutions.
  • Partner closely with cross-functional teams to receive creative requests, facilitate and maintain effective communication throughout project lifecycle (timelines, routing, job prioritization).
  • Partner closely with the creative team ensuring they understand project priorities, marketing objectives and timing implications.
  • Continuous partnership with Art production houses and Advertising agencies to drive photoshoot dates, post-production timelines and assist in shot list curation.
  • Awareness and knowledge of competitive industry costs, fees, usage rights and ability to negotiate accordingly. 
  • Oversee fiscal year shoot calendar and work with Creative Director on all budget approvals.
  • Research and maintain information on new as well as established talent globally. Recommend talent that fits the brand aesthetic and budget. 
  • Establish and maintain a positive working relationship with all internal and external partners, while representing the department with a professional and team-oriented atmosphere.
  • Take full ownership and accountability for proper planning, oversight, and execution of project assignments.



  • 10+ years of creative experience.
  • Deep knowledge of creative teams/workflow with an emphasis on management of digital projects.
  • Strong organizational and project management skills with the ability to manage complex 360 programs across 
  • Must be able to read and understand a creative brief, translating marketing objectives for creative team and ensuring all detailed content is within brief to enable creative to successfully create.
  • Strong experience managing vendor relationships and negotiating budget
  • Knowledge of local retailer/ media specs and requirements
  • Understanding of local regulations & standards
  • Both English and Japanese are mandatory.

Soft Skills

  • Encourages self & others to be creative in approach to work an array of creative channels.
  • Proactively questions current state workflow and seeks ways to improve/streamline process.
  • Actively builds relationships 
  • Creates and sustains environment of trust and collaboration
  • Adapts to new environments, processes and teams
  • Proactively seeks diversification of knowledge, skills and abilities
  • Keeps updated on the business environment and economic situations and understands the impact of the changes on the business
  • Strong cross-functional coordination skills
  • Global mindset and multicultural understanding
  • Excellent communication skills, lover of creative people and process.
  • The drive to excel and succeed, self-motivated and animated with PASSION.

About the Company

Shiseido is one of the top cosmetics companies in the world, with a rich portfolio of international brands in 120 countries and regions.

Among others, Shiseido owns the following prominent cosmetics, skincare and fragrance brands: SHISEIDO, NARS, Clé de Peau Beauté, BENEFIQUE, ELIXIR, IPSA, MAQUILLAGE, INTEGRATE, AUPRES, ANESSA and ISSEY MIYAKE.

Our mission―BEAUTY INNOVATIONS FOR A BETTER WORLD―is to offer solutions to social problems and achieve a sustainable society, helping people find happiness through our mainstay beauty business. We strive to create a better world through beauty innovations, as we perceive and respond to each person's profound need for betterment in an ever-changing global environment.

For more than 150 years our history and tradition have been built on distinctive innovations in each era. Today, we are taking on new challenges and making a concerted effort across the entire Group to pursue innovations that break the status quo and meet the diverse beauty values and needs of people around the world.

As a global beauty company of Japanese origin, we not only develop cosmetics, but introduce and create unprecedented products and new value that go beyond. Through these activities, we realize “beauty innovations” leading to new lifestyles for consumers around the world.