UX Writer

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Job Description

UX Writers at Stripe play an integral role in our Product Design team. UX Writers and Product Designers closely collaborate and have an equal voice in the product development process. You’ll have the opportunity to provide strategic direction on high-priority projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language. You’ll work with writers across the company to influence and codify standards and documentation for UX writing. You’ll champion our users, who range from seasoned developers and first-time founders with varying levels of technical expertise to small businesses and leading enterprises. Your goal is to help them confidently grow their businesses with Stripe.

Responsibilities

• Work with design, product, and engineering, to create the words that guide Stripe’s product experiences


• Shape (and scribe) user flows, interactions, messaging, and microcopy within product interfaces


• Communicate complex product features and benefits in ways that speak up to our users and help them understand and use our products


• Create strategic product narratives for a diverse product portfolio


• Create, maintain, and implement style guides and shared nomenclature across Stripe


• Write using best practices for inclusivity and accessibility (e.g., l10n, a11y) to reach users worldwide


• Collaborate with researchers and apply user insights to inform strategic decisions and copy direction

Qualifications

• Have 5+ years of experience working as a UX writer or content strategist


• Can embrace the highly technical nature of Stripe and our products, and deliver intuitive solutions to our users


• Are relentlessly user-focused


• Have a keen eye for detail in your work


• Can edit existing work or create a new copy with input from stakeholders


• Can write everything the user experience requires, including navigation items, button labels, tooltips, headlines, intro copy, error messages


• Can embrace a fast-paced, iterative work environment


• Can integrate new design tools into your workflow