Job Description
TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests—and repeat guests into loyal fans.
Used by over 8,000 restaurants in 35 countries–including over 270 Michelin-starred restaurants and top hospitality brands such as Hilton, Hyatt, and IHG–TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.
We are looking for a Product Manager to join our team.
Responsibilities
- Lead requirements gathering with internal stakeholders.
- Elaborate product backlog and partner with Engineering, Design and QA team to implement end to end solution.
- Own Product Roadmap
- Lead and participate in market and user research to improve product and contribute to its strategy to achieve customer retention and growth.
- Drive alignment across stakeholders’ groups.
- Potentially lead more junior team members to help them grow their skills.
Qualifications
Mandatory Skills
- 4+ years’ experience Product Management in a SaaS company, preferably at the intersection between B2C and B2B
- Experience with Web and Mobile products
- Ability to build trust through collaboration and effective communication (verbal and writing)
- Starts with ‘why’ - obsesses over problems over solutions.
- Good communicator - can understand and convey complex problems in a easy to grasp manner
- Highly collaborative
- Ability to define and prioritize initiatives while working cross-functionally and managing complex stakeholder relationships.
- Experience owning and driving the building and shipping of complex B2C SaaS products at scale.
- Empathetic with the capacity to put themselves in their customer shoes.
- Comfortable with uncertainty and ambiguity
- Must be able to overlap with Japan time zone business hours, at minimum from 1 pm to 7 pm JST.
Language Skills
- Fluent in English is required.
- Japanese is strong plus.
Recommended Skills
- Knows ins and outs of F&B industry; educational background and or experience in Restaurant/Hotel Management
- Familiarity with Japanese culture
- Experience working in a start-up environment.
About the Company
TableCheck empowers worldwide hospitality. Our restaurant booking and guest experience platform helps restaurants and hospitality operators drive long-term success for their businesses. Today, we are proudly serving more than 8,000+ clients in over 32 countries including 237+ Michelin-starred restaurants.
Founded in 2011, our company has now become the standard solution for restaurants and hospitality businesses around the world to drive guest loyalty and revenue. Our roster of global clients includes Hilton Hotels & Resorts, Intercontinental Hotels & Resorts, Minor Hotels Hyatt, Andaz, Fogo, Pizza 4P's, Tony Roma's, Bills and etc.
Whether it is a large-scale hotel, an enterprise, or a small-scale restaurant, we have all the right tools to help bring their business to the next level.